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Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information.
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| http://en.wikipedia.org/wiki/Customer_Relationship_Management | |
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Microsoft Dynamics CRM |
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Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
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| http://www.microsoft.com/dynamics/crm/ |
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Salesforce.com |
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Provides on-demand customer relationship management (CRM) software services to help companies with global customer communication.
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| http://www.salesforce.com/ |
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Intuit Quickbase |
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QuickBase is a web-based service that enables teams to easily design and use databases to gather, share and manage critical business information.
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| http://www.quickbase.com/ |
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Sage CRM |
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SageCRM.com delivers more features, more powerful configuration and the best end-user experience of any online Customer Relationship Management solution
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| http://www.sagecrm.com/ |
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WebEx WebOffice |
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WebEx WebOffice is the award-winning collaboration suite that uses the power of the web to make it easy for everyone to work together – from anywhere in the world.
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| http://www.weboffice.com/ |